Question 1

Is Palm Beach Paw a bonded and insured company?

Accepted Answer

Yes, Palm Beach Paw LLC is fully licensed, insured and bonded through Pet Sitters Associates.

Question 2

What are your normal operating hours?

Accepted Answer

9am-5pm 7 days a week *early and later times are available upon request but incur a surcharge

Question 3

How can I get in touch with you?

Accepted Answer

Phone: (844) 723-3824 Email: marley@palmbeachpaw.com

Question 4

Are you hiring?

Accepted Answer

Send us an email at marley@palmbeachpaw.com and we'll be happy to get back to you!

Question 5

What areas do you service?

Accepted Answer

Palm Beach Island and Downtown West Palm Beach (Northwood to Forest Hill Blvd)

Question 6

How do I become a Palm Beach Pawclient?

Accepted Answer

Simple.  Email marley@palmbeachpaw.com to set up a meet and greet with your pet. After the initial appointment you’ll be able to schedule services.

Question 7

How do I schedule a service?

Accepted Answer

Simple. Log in to your account to access your calendar. Select the date, service, & time, then click submit. We’ll approve your request up to 6 hours in advance.   Note: We do not accept requests via phone, text, or email, so please be sure do it online to guarantee your services.

Question 8

What if I need an early morning, late evening, holiday, or weekend service?"

Accepted Answer

All of these services are subject to availability and will incur an additional fee.

Question 9

What if I need a last minute walk?

Accepted Answer

We will try our best to accommodate your last minute requests however this is subject to walker availability and timing.

Question 10

Will you ever take my dog off-leash or to the dog park?

Accepted Answer

No.  Your dog will remain on leash and by our side at all times.

Question 11

Can you feed my pet or give it medication if needed?

Accepted Answer

Sure! We’re happy to assist pets with special needs such as administering medications or special dietary supplements.  Just let us know how we can help.

Question 12

What if I need to cancel my appintment?

Accepted Answer

No worries!  Just log in to your account to request a cancellation of your service.

Question 13

Is there a fee for last minute cancellations?

Accepted Answer

Any cancellation made within 24 hours of the scheduled service will be charged in full.

Question 14

What forms of payment do you accept?

Accepted Answer

We accept cash, check or credit/debit cards. We also acept Venmo.

Question 15

How do I pay for services?

Accepted Answer

Whichever method is easiest for you.  Once your account is set up you will have the option to pay by cash, check, card, or Venmo.